Customer Experience Agent – M/F

Published: 16th September 2016

View the French version of this job description : Chargé de satisfaction client FR 2018

For more than 15 years, MyScript® has earned recognition and acclaim as the core technology powering the industry’s most advanced handwriting recognition engines. MyScript handwriting recognition and digital ink management technology provides optimal, consistent results with any digital writing device. In addition to the industry most comprehensive and accurate text recognition technology, MyScript can recognize complex mathematical equations, geometric shapes, and music notation.

By enabling a truly natural human machine interface, MyScript creates transformative opportunities for next-generation applications in the mobile, automotive, enterprise, education, and many other sectors.

With nearly 100 languages supported and a truly international team, MyScript serves customers worldwide from its headquarters in Nantes, France, and regional offices located in Paris, USA, Japan and South Korea.

With more than 350 millions of users worldwide, MyScript is strongly focused on innovation and high technology.

Customer Experience Agent M/F

Customer Experience is essential at MyScript. It is a priority to ensure our users have a pleasant and productive experience by delivering speedy, high-quality, personable support.

As a Customer Experience Agent, your task is to allow our users to successfully use our apps. This is a demanding role that requires a unique skillset. As the voice of MyScript, you will act both as an advocate for our product and a champion for our users, by communicating with them across multiple channels. Your job is to ensure that MyScript’s app users have the best experience possible, no matter how they choose to contact us.

We take customer service seriously. This is not some mindless low-level job, but a position we consider essential to the team’s success. We have a healthy number of users that rely on MyScript apps for their productivity and we want to provide the best service we possibly can.

Responsibilities

  • Provide thoughtful, personalized communication to MyScript app users via app stores, tickets, chat and social media.
  • Effectively resolve user enquires in a considerate and timely manner.
  • Document user issues efficiently and concisely.
  • Make active contributions to help achieve team goals and successes.
  • Contribute to the ongoing learning and success of the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
  • Profile

  • You care deeply, genuinely and passionately about end-user support and about the role it plays in making a user-centric team successful.
  • You have prior experience doing live support by chat and you know how to do it well. You know that every bit of work you do makes a real difference in making a customer happy.
  • You understand apps, the web and how it works. You’re not necessarily writing and deploying your own apps or sites, but you’re also not intimidated by the technology.
  • You know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.
  • You are a naturally empathetic and articulate communicator.
  • Ready to travel occasionally.
  • Ideally bilingue in English. Other languages would be appreciated.
  • In an international context, you wish to join a dynamic team working on exciting projects.

    Within MyScript, you contribute to a cutting edge technology and are able to identify your direct contribution to the production. You integrate a human scale company which promotes creativity, initiatives, share experience and friendly atmosphere.

    The position is located in Nantes (West of France)

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